| Policies Shipping, Tax and Other Policies All packages are shipped via UPS. UPS does NOT deliver to a P.O. Box. So all shipping addresses must be a physical street address. Unlike many other companies, Amishmart makes no profit from shipping charges. What you are paying is what it costs us to ship your product. All shipping charges are automatically calculated and added to your order. Items are shipped UPS. Shipping charges are calculated using the UPS shipping tables that drive the UPS Quick Cost Calculator on UPS's web site. There is a slight chance that UPS's web site may be down or unreachable occasionally. If this happens, you may have to wait while our system tries to contact UPS. If the site cannot be contacted at all, shipping will not be calculated but you will be allowed to place your order. Other shipping methods are available by contacting customer service at 260-485-6867. Sales tax is only charged and collected on all purchases from customers who order from within the state of Indiana. E-MAIL & SPAM BLOCKERS When sending an e-mailed questions to Amishmart, if you wish to receive a response, please be sure to add our e-mail addresses to your approved sender list on your spam blocking software. Due to the number of e-mail that we must respond to each day, we do not have the time to fill out forms for spam blocking software, to request approval to send e-mail. So if you have spam blocking software and our addresses are not in your approved sender list, you will likely not receive our response. Please add the following addresses to your approved sender list: cdm@amishmart.com and bob@amishmart.com and davek@amishmart.com as these addresses are used to send responses to questions. RETURNS Our Guarantee Satisfaction Guarantee. If you are not happy with your order, you may return it within 10 days for a full refund on some items. Please note, some items will be subject to a 25% to 50% restocking fee if returned. This is for non-food items only. The sale of all food items is final and we cannot accept returns or exchanges of any food items. Unless the return is due to an error made by Amishmart, we cannot refund shipping charges. Due to our quality assurance shipping procedures, we guarantee that all items shipped, are in good quality condition when they leave our facility. Returns of any and all items, must be approved through our office before they are returned. Please contact us at 260-485-6878 to make arrangements for any items you need to return. Damaged or Unusable Items If you receive a shipment that has external damage upon receipt, please do not refuse it. File a claim with the delivery company. They are responsible for damages or loss during shipping. They will pick up the package, inspect it and return it to us. We take extra precaution in packing your contents to ensure it arrives undamaged. In the event that you receive damaged or defective product or have any other problems with your order, please contact us at cdm@amishmart.com within 5 business days after receiving your package. Please retain all packaging material for our freight carrier's collection and retain all paperwork such as invoices or packing slips that can be used as proof of purchase. See return procedures below for furthing instruction. Return Procedure Before returning any merchandise, please contact us at amishmart@comcast.net, to receive a Return Authorization Number (RA#) from our Customer Service Department. Include your packing slip with the Return Authorization Number and simply pack your items in the same packaging it was shipped in and return it to: Amish Mart, Inc. c/o Returns Dept. 3508-B Stellhorn Road Fort Wayne, IN 46815 PLEASE NOTE: You are responsible for the return shipping costs if you are asking for a refund of non-food items. Remember, the sale of all food items is final. Amishmart will absorb the shipping cost for all damaged merchandise returned. Please allow 15 days from the time you return your package for a full refund to your credit card or exchange of goods. SWEEPSTAKES RULES 1. The Prize: For some months, the winner will receive 1 Whirley-Pop Popcorn Popper, 4 (2 lb.) bags of Popcorn, and 4 (9 oz.) jars of Jam and Jelly. The prize may be different for any other months that Amishmart chooses to conduct this Sweepstakes. In addition, you agree to receive e-mail notices that contain product information. 2. How to Enter: For every order placed with Amishmart.com via the secure online shopping cart, the customers name and address listed in the "Bill To" section of the order will receive one entry in the current months Sweepstakes. If a customer chooses to order from Amishmart more than once in any given month, they will recieve a Sweepstakes entry for each order. However, there is no purchase necessary to enter our sweepstakes, so you may also enter by e-mail or U.S. Postal Service. All entries must include the following information to be a valid entry: full name, address, city, state, zip code, phone number and e-mail address. All e-mail entries should be sent to amishmart@comcast.net or U.S. Postal Service entries should be mailed to Amish Mart, 3508-B Stellhorn Road, Fort Wayne, IN 46815. 3. Winner: The winning entries will be selected in a random drawing. The odds of winning are dependent upon the number of entries received. the winner must abide by all prize restrictions. Winner will be required to sign an affidavit of eligibility/release of liability form. Winner must return signed affidavit within one week of being notified. An alternate winner will be selected in the event the prize cannot be awarded to the winner drawn. If both winner and alternate fail to claim their prize, no prize will be awarded for that month. 4. Eligibility: This Sweepstakes is open to anyone whose age is 18 or older, with the exception of employees of Amishmart and their advertising agencies. 5. Internet: If for any reason, the internet-related portion of this Sweepstakes is not capable of running as planned, including infection by computer virus, tampering, fraud, technical failure, or any other cause which corrupts or threatens the adminstration, security or integrity of the Sweepstakes, Amishmart reserves the right, in its sole discretion, to terminate or suspend the Sweepstakes or any portion of the Sweepstakes. ANY ATTEMPT TO DAMAGE OR UNDERMINE THE FAIR AND LEGITIMATE OPERATION OF THIS SWEEPSTAKES WILL RESULT IN DISQUALIFICATION FROM THE SWEEPSTAKES. Sweepstakes rules shall be governed and enforced pursuant to Indiana law, excluding choice of law provisions. 6. Prize Restrictions: Entrants agree that Amishmart shall have the right to use the winners name, city, state and likeness, including but not limited to voice, photo, and testimonials in any media, in any manner Amishmart deem appropriate in connection with promoting their products or this or any other Sweepstakes conducted by Amishmart. The winner is responsible for any applicable federal, state and local taxes in connection with the prize in the year in which the prize is awarded. Amishmart and any prize providers assume no responsibility or liability for damages, losses or injury resulting from the acceptance or use of the prize. This prize is non-transferable. The decision of the judges is final on all Sweepstakes matters. Void where prohibited or restricted by law. All federal, state and local laws and regulations apply. |
